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|Round robin assignment|
|Basic assignment limiting|
|Same requester - same agent assignment|
|Rule-based ticket routing|
|Advanced assignment limiting|
|Manage agent's availability by work schedules|
|Manage agent's availability by agents|
|Data protection proxy|
|Min run interval||5 minutes||1 minute||1 minute||1 minute|
|Number of agents||Up to 10||Unlimited||Unlimited||Unlimited|
|Number of queues||1||Up to 3||Unlimited||Unlimited|
|Customer support||8x5 by email||8x5 by email||24x7 by email|
The price is for Zendesk account (not for agent). The total cost does not depend on the number of agents. For example: Let's you want to use PLUS plan functionality and pay annually. Total cost will be $59/mo regardless on the number of your agents.
Different plans have different Zendesk API call safety limits learn more...