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Round robin assignment
Basic assignment limiting
Same requester - same agent assignment
Rule-based ticket routing
Alternative agents
Advanced assignment limiting
Manage agent's availability by work schedules
Manage agent's availability by agents
Data protection proxy
Min run interval 5 minutes 1 minute 1 minute 1 minute
Number of agents Up to 10 Unlimited Unlimited Unlimited
Number of queues 1 Up to 3 Unlimited Unlimited
Customer support 8x5 by email 8x5 by email 24x7 by email

The price is for Zendesk account (not for agent). The total cost does not depend on the number of agents.
For example: Let's you want to use PLUS plan functionality and pay annually. Total cost will be $59/mo regardless on the number of your agents.

Different plans have different Zendesk API call safety limits learn more...

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